Frequently Asked Questions

You can book online or if you prefer you can call us on 01952 427150 and we will process the booking for you over the phone. Full payment is required at the time of booking to secure your trip.

We accept debit cards and most major credit cards.

To hire canoes, kayaks and mini-rafts children aged 4 and over can participate.  Any children under the age of 10 years must be accompanied by an adult on a one to one basis.  

For self-hire on our mega SUP’s children aged 10 and over can participate.

The minimum hire age is 18 years old and an adult must accompany anyone under the age of 18.

In a canoe you have a one bladed paddle and paddle on one side. 

On a sit-on-top kayak you have a double bladed paddle and paddle on both sides.

For safety reasons you cannot paddle on the river by yourself. Therefore, to book single kayaks you will need a minimum of two people per booking.

Our canoes are fitted with a buoyancy block, however we can never say never! In the unlikely event that you flip the canoe you will need to be confident to swim yourself, the boat and equipment to the side of the river bank where you’ll be able to empty the boat and get back in. Whilst we are only a phone call away we are not with you on the river so will not be there to assist you! If you are concerned about flipping then please check out our mini-rafts which are much more stable on the water.

We provide the boat, paddle, buoyancy aid, dry bag and a free minibus shuttle.  For mega SUP hire we also provide helmets.

For hire of canoes, kayaks, mini-rafts and mega SUP’s on our 10am and 11am trips please meet our staff in the Severn Park car park, Bridgnorth, WV15 5AF where you can park your vehicle for £5.50 all day.  We will email you a few days before your booking with full details of where to meet, what time to meet and what to bring.

You can also follow this link to the what3words website or use the app to find Severn Park car park.

Please check ahead for any road closures/road works that may affect your journey.

For our breakfast club bookings we will email you a few days prior to your trip with details of where to park your vehicle in Coalport.

Our minibus shuttles leave Severn Park in Bridgnorth at 10am and 11am.

We will email you a few days prior to your trip with full details. Please arrive early to allow time to park, pay and sort your bags.  Please note that the parking machines in Severn Park do not accept cash, so you will need to pay on a debit card or via the app. You can pay via the MiPermit App – machine number 741001 (Severn Park Car Park) online here. Parking costs £5.50 for the full day.

We run multiple minibus shuttles in the morning so we ask that you are prompt. Our minibus will leave at the time stated so if you arrive late we will have to leave without you and you will miss your trip with no refund or reschedule given.

Please also check ahead for any road closures/road works that may affect your journey time.

For our breakfast club bookings we will email you a few days prior to your trip with details of where to park your vehicle in Coalport and the time to arrive. Your table for breakfast will be booked from 9am. You will meet us at 10.05am where your trip starts which is a minutes walk from the pub.

Maximum weight per boat is shown below.

2 person canoe or double sit on top kayak – 35 stone (222kg)

3 person canoe – 40 stone (254kg)

Single sit on top kayak -16 stone (101kg)

Mini-raft – 70 stone (444kg)

Mega-SUP – 99 stone (630kg)

Please dress appropriate for the weather on the day. Please wear quick drying outdoor clothing, leggings or fitness gear as you will want to be comfortable during your trip. Bring an appropriate rain jacket (just in case!) and do not wear jeans as they can become heavy and uncomfortable in wet weather.  Please also wear sensible shoes you don’t mind getting wet, i.e trainers and no wellington boots or flip flops. 

In a sit-on-top kayak you will get your bottom half wet due to the drainage holes in them. Therefore, we recommend you bring a change of clothing for the end of your trip and a towel. There are no changing facilities at the end of the trip but public toilets are available in Severn Park where you finish.

Don’t forget to come prepared for your adventure on the water! Bring along your mobile phone, snacks, and soft drinks to keep you fuelled throughout the day. Plan ahead and bring everything you need, as we cannot wait for you to buy supplies on the day. Also, remember to pack sunscreen as the sun’s reflection on the water can be quite strong. However, it’s best to leave anything expensive at home to ensure a worry-free experience.

No alcohol is allowed on any of our trips.

You will not be permitted to hire or participate in the event if you are found under the influence of alcohol or any other substances and we will not provide a refund or reschedule in the event of cancellation.  Furthermore, you cannot take alcohol on the river and we have the right to confiscate it until you return. If you refuse to relinquish alcohol we will cancel the trip with no refund or reschedule given, no questions asked!

For our 10am and 11am trips please park in Severn Park, Bridgnorth, WV15 5AF which costs £5.50 for full day parking where you will meet our staff in the car park. 

You can also follow this link to the what3words website or use the app to find Severn Park car park.

Please note that the parking machines in Severn Park do not accept cash, so you will need to pay on a debit card or via the app. You can pay via the MiPermit App – machine number 741001 (Severn Park Car Park) online here.

For our breakfast club bookings we will email you a few days prior to your trip with details of where to park in Coalport.

Public toilets are available in Severn Park, Bridgnorth.  Please also remember to bring your food and drink with you as we cannot wait for you to buy supplies on the day.

There are a number of cafes, pubs and independent shops within walking distance at the end of your trip in Bridgnorth.

Want to bring your furry friend along for a paddle? No problem, you can bring your dog on our canoe and mini-raft hire at no extra cost! However, please keep in mind that if your dog doesn’t settle or isn’t used to being on the water, it can make the canoe unstable. For a more stable option, our mini-rafts are a great choice. Please note that dogs are not allowed on our kayak or mega SUP hire, and we do not provide buoyancy aids for dogs. So, if you’re planning a water adventure with your canine companion, let us know in advance and get ready for some unforgettable moments on the river!

We run rain or shine so please dress appropriate for the weather on the day.  If we deem the weather and river conditions unsafe on the day we will contact you as soon as possible. In this instance we will reschedule your trip to another date.

We have a number of boats available and can accommodate large groups. Please call or email with your requirements in advance.

Looking for the perfect gift for your adventure-loving friends or family members? Look no further! At Shropshire Raft Tours, you can buy a gift certificate online on our Gift Certificate page. Give the gift of adventure and create memories that will last a lifetime. Don’t wait, buy a gift certificate today and make someone’s day special!

To cancel hire or make any amendments to your booking you will need 7 full days before your booked trip date/time for a full refund (groups of under 10 people). For groups of 10 or more people you will need one full calendar month before your booked trip date/time for a full refund.

Call us (01952) 427150  or email us shropshirerafttours@icloud.com if you have any further questions.

Please check out our other websites at the links below:

www.ironbridgecanoehire.co.uk

www.bridgnorthcanoehire.co.uk