Terms & ConditionsLast Updated 3/1/2019
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Reliance On Information Posted & Disclaimer
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Terms of Service
Thank you for booking with Shropshire Raft Tours. We hope you enjoy your trip and visit us again.
Meeting Point – All trips
Please meet us at our Little Green Kiosk located in The Wharfage car park to the right of the Ironbridge Information Centre (TF8 7NH).
Scenic float tours – non – hire
Bring casual clothing and sensible footwear (no sandals, flip flops nor wellington boots). Be aware we have a 2 minute walk to the launch site and a 3 minute walk to the minibus at the end of the trip. The raft guide can assist you on each end of the trip embarking and disembarking the raft. English weather can change so dress accordingly. We operate rain or shine. Each raft is guided by a British Canoe Union trained raft guide or Scottish Rafting Association raft guide. Each person has a floatation device (buoyancy aid/life jacket) provided. Souvenir photographs are available at the end of the trip to view and purchase. This is a 1.2 mile trip and powered by oars.
By checking the box at the bottom or signing a hard copy (‘I have read and agreed to the terms of service’) you can advance your booking, and you agree to yourself, your son/daughter or child in your care and any other members of your group being photographed during a Shropshire Raft Tours trip. The image may feature on Shropshire Raft Tours Facebook, Twitter, Google Plus or Instagram account and will be for sale at the end of the trip to purchase when you return to The Wharfage car park.
Please be aware photographs can be viewed and purchased at the end of your trip. If you decide later after departing from the trip to purchase there will be an additional postage charge of £2.50. 8 x 10” prints are £7.50 (card frame included). 360 degree images will be downloaded onto a USB stick and are £10. We will keep the photographs taken on file if you require to order a copy of your photo at a later date (digital copies available only). Please keep your receipt to confirm your trip time and date when enquiring for photos.
Cancellations – All trips
To cancel a raft trip or hire of mini-raft, mega sup, canoe, kayak or bike you will need 10 full working days before your booked trip time for cancellation to be permitted for a full refund for groups under 10 in number. For groups 10 and above you will need one full calendar month to cancel. Any cancellation made within 10 working days the full fee of the booking is payable by the person who booked with no refund given.
Statement of Risk
Shropshire Raft Tours accepts its’ responsibility to make its’ scenic float tours and activity hire as safe as is reasonably practicable. However, raft trips, canoe, kayak, mini-raft, Mega SUP and bike hire are inherently hazardous and cannot be completely risk free, however hard we try. Accidents can happen without contributory negligence from the company or its staff. Shropshire Raft Tours can accept no responsibility for loss or damage to personal property or personal injury not arising as a result of their own act or default.
As parent, guardian or group leader for children in your care on this trip, you have booked, you agree to participate in and accept the information in the ‘Statement of Risk’ and ‘Photograph Service’ above. You do this by clicking on the box online (or signing a hard copy receipt) reading ‘I have read and agreed to the terms of service’ BELOW.
Please make your raft guide aware of any medical conditions, recent illnesses, allergies, surgery, pregnancy or other information of your family or group members.
Rental agreement of 10ft mini-rafts, canoe, kayak, Mega SUPs and bike hire Details
I agree to the following terms and conditions of the hiring agreement.
I accept that SHROPSHIRE RAFT TOURS LTD can accept no liability for any activity undertaken by me as the hirer, nor can it be held liable for any injury, loss, or damage either to the hirer or any third party. As group leader I am signing this waiver for and on behalf of all members of my party.
SHROPSHIRE RAFT TOURS LTD is not responsible for the use of the equipment. We only provide equipment to be used under the skills and abilities of the hirer, we require no proof of ability and offer no advice or instruction in the use of the equipment and how they are to be used.
The hirer acknowledges that they are responsible for their own safety and that of their group when hiring equipment, which involves inherent risk.
I agree to return the items on the stated day and time in the condition in which I received them. Any damaged equipment will be charged for at full retail price for replacement or repair if deemed appropriate, regardless of how damage was caused.
I agree to not leave the canoe/kayak/SUP/mini-raft/bike unattended at any time. If the canoe/kayak/SUP/mini-raft/bike is not returned we are at liberty to claim the full cost of the canoe/kayak/SUP/mini-raft/bike from your credit/debit card.
SHROPSHIRE RAFT TOURS LTD acts in good will when hiring out equipment and as such expects the same from the hirer. We reserve the right to withdraw and collect our equipment at any point and for any reason during a hire period.
The hirer is satisfied with the serviceable condition of the equipment. No instruction or advice has been sought or given from SHROPSHIRE RAFT TOURS LTD on the use or location best suited to the hirer’s group.
The group leaders driving license will be retained, together with a debit or credit card. These will be securely kept by the kiosk employee until our equipment is returned. Cash can be paid on the day to book. In the event of non return/damage of any equipment the credit/debit card will be charged for the full amount of any equipment lost/damaged.
If canoe/kayak/SUP/mini-raft/bike are returned later than the stipulated return time, SHROPSHIRE RAFT TOURS LTD reserves the right to charge your debit/credit card £10 per extra hour (even if you are over by 5 minutes on that hour).
We run rain or shine but if heavy rainfall occurs over the days leading up to your trip date this can affect the river levels especially rainfall over the Welsh mountains some two days before departure. If an alternative vessel (mini-raft) is deemed necessary for safety reasons, we will provide and give you as much notice as possible that there has been a change from canoe/kayak to mini-raft.
Maximum weight per canoe or double kayak is 35 stone (222kg). Maximum weight for mini-raft is 70 stone (444kg). Maximum weight for Mega-SUP is 99 stone (630kg). Maximum weight for the bikes is 17.5 stone (111kg). Children under the age of 4 years are not allowed in canoes, kayaks, mini-rafts. Mega SUPs minimum age is on a case by case basis but please check with Shropshire Raft Tours first. Minimum age on a bike is 14 years. Anyone under the age of 18 must be accompanied by an adult. Minimum age to hire is 18.
Maximum number of passengers on the 17ft Stand up paddle boards (SUPs) is 8 adults.
Maximum number of passengers on the 10ft mini-rafts is 5 adults.
No fishing is allowed unless you have the appropriate permit to fish on the stretch of the river your journey takes you on and a National rod license.
Buoyancy Aids must be worn at all times whilst you are canoeing, kayaking, mini-rafting and in our Mega SUPs. Helmets must be worn on the Mega SUPs and bikes at all times. Smoking is not permitted whilst wearing your buoyancy aid or sitting/standing on our canoes/kayaks/SUPs/mini-rafts. Alcohol should not be consumed prior or during your trip. Anyone found under the influence of alcohol or any other substances will not be permitted to hire or participate in the event. We do not allow alcohol to be taken on the river and have the right to confiscate it until you return.
You should be aware that any dry bags supplied by us are not guaranteed to be waterproof. Therefore you should not rely on the dry bags we supply to keep your property dry and you accept you are taking your personal property onto the river at your own risk.
Participants must be considerate to other river and road users. Running of the Jackfield rapids is not permitted. Participants are responsible for ensuring they have the correct clothing and are fit enough to complete any trip comfortably. As per the countryside code please protect the countryside and wildlife by not leaving rubbish on the river-banks or by dropping it in the river. Bring it back with you and we will dispose of it for you.
Dogs are welcome on river trips although buoyancy aids will not be provided, however under no circumstances are they to be leashed in the canoe/kayak/SUP/mini-raft. Clients booking by telephone will be deemed to have read and accepted these terms and conditions which can be seen on our website or online booking page.
We also email you a Trip Advisor feedback form to fill in which take 2 minutes of your time.
We reserve the right to make amendments to these terms and conditions without notice.
Telephone: (01952) 427 150 Mobile: 07580966686 – Email: ShropshireRaftTours@icloud.com
BOOK AND PAY ONLINE: (on our reservation page) – www.ShropshireRaftTours.co.uk/reservation-form
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