Terms & ConditionsLast Updated 26/05/2022
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Terms of Service
Thank you for booking with Shropshire Raft Tours. We hope you enjoy your trip and visit us again.
Meeting Point – All trips excluding coracle hire
Please meet our staff in the Ironbridge Central/Station Yard long stay pay and display car park (TF8 7JP) where you can park your vehicle for £4 all day. We will send you an email a few days before your booking with full details of where to meet, what time to meet and what to bring.
We will send you an email a few days prior to your booking with full details of where to meet.
By checking the box at the bottom of the online booking or signing a hard copy (‘I have read and agreed to the terms of service’) you can advance your booking, and you agree to yourself, your son/daughter or child in your care and any other members of your group being photographed during a Shropshire Raft Tours activity. The image may feature on Shropshire Raft Tours website or social media accounts including, but not limited to, Facebook, Twitter, Instagram and Pinterest.
Cancellations/Amendments to Bookings – All trips
We require 5 full working days before your booked trip date to cancel any activity or make any amendments to your booking and for you to receive a full refund for groups under 10 people in number. We will not give a refund for any cancellation or amendments to bookings made within 5 working of the booked trip date. For groups of 10 people or more we require one full calendar month to cancel or make amendments to bookings to receive a full refund.
When you book please understand we cannot control the weather and river levels. Therefore if we cannot run your trip for any reason, we will offer you an alternative date. If a further enforced period of lockdown should occur as during the Covid-19 pandemic, we will offer you an alternative date or the booking will be held on our records until such time that a suitable new date can be arranged.
Statement of Risk
Shropshire Raft Tours accepts its’ responsibility to make its’ activity hire as safe as is reasonably practicable. However, canoe, kayak, mini-raft, Mega SUP and coracle hire are inherently hazardous and cannot be completely risk free however hard we try. Accidents can happen without contributory negligence from the company or its staff. Shropshire Raft Tours can accept no responsibility for loss or damage to personal property or personal injury not arising as a result of their own act or default.
As a result of the Covid-19 pandemic we have put extra measures in place to minimise risk of infection. This includes increased cleaning and sanitising of boats, helmets, buoyancy aids, paddles, dry bags, vehicles and premises. We require staff to wear face masks where deemed necessary. We will retain customer ID in a sealed envelope for the duration of hire and handle this in a responsible manner at all times. Hand sanitiser is available to all customers.
As parent, guardian or group leader for children in your care on this trip, you have booked, you agree to participate in and accept the information in the ‘Statement of Risk’ and ‘Photograph Service’ above.
Please make us aware of any medical conditions, recent illnesses, allergies, surgery, pregnancy or other information of your family or group members.
Rental agreement of 10ft mini-rafts, canoe, kayak, Mega SUPs and coracle hire
I agree to the following terms and conditions of the hiring agreement.
I accept that SHROPSHIRE RAFT TOURS LTD can accept no liability for any activity undertaken by me as the hirer, nor can it be held liable for any injury, loss, or damage either to the hirer or any third party. As group leader responsible for booking I am ticking to accept the policies contained in this waiver for and on behalf of all members of my party.
SHROPSHIRE RAFT TOURS LTD is not responsible for the use of the equipment. We only provide equipment to be used under the skills and abilities of the hirer. We require no proof of ability and offer no advice or instruction in the use of the equipment and how to use them.
The hirer acknowledges that they are responsible for their own safety and that of their group when hiring equipment, which involves inherent risk.
I agree to return the items on the stated day and time in the condition in which I received them. We will charge you at full retail price for replacement or repair of any damaged or lost equipment regardless of how damage/loss was caused from your credit/debit card.
I agree to not leave the canoe/kayak/SUP/mini-raft/coracle unattended at any time. If the canoe/kayak/SUP/mini-raft/coracle is not returned we are at liberty to claim the full cost of the canoe/kayak/SUP/mini-raft/coracle from your credit/debit card.
SHROPSHIRE RAFT TOURS LTD acts in good will when hiring out equipment and as such expects the same from the hirer. We reserve the right to withdraw and collect our equipment at any point and for any reason during a hire period.
The hirer is satisfied with the serviceable condition of the equipment. No instruction or advice has been sought or given from SHROPSHIRE RAFT TOURS LTD on the use or location best suited to the hirer’s group.
If canoe/kayak/SUP/mini-raft/coracle are returned later than the stipulated return time, SHROPSHIRE RAFT TOURS LTD reserves the right to charge your debit/credit card £25 per extra hour (even if you are over by 5 minutes on that hour).
Buoyancy aids must be worn at all times whilst on the river. If you stop along route (where allowed) and remove your buoyancy aids you agree not to use it as a seat. Please do not throw them on the ground or in the bottom of boats. Where possible please place them in the dry bag supplied to keep them clean. We reserve the right to charge a £10 cleaning surcharge per buoyancy aid if they are returned in a muddy or dirty condition.
It is your responsibility to ensure that you have suitable insurance cover at all times during your period of hire.
Canoe/Kayak/Mega SUP/Mini-Raft/Coracle Terms and Conditions
We do not allow any trips to proceed when severe conditions are occurring or expected. We run rain or shine, however heavy rainfall over the days leading up to your trip date affects the river levels, especially rainfall over the Welsh mountains some two days before departure. If an alternative vessel (mini-raft) is deemed necessary for safety reasons, we will provide and give you as much notice as possible that there has been a change from canoe/kayak to mini-raft. We will offer you an alternative date if we are unable to run your trip due to circumstances beyond our control.
Maximum weight per canoe or double kayak is 35 stone (222kg). Maximum weight for mini-raft is 70 stone (444kg). Maximum weight for Mega-SUP is 99 stone (630kg). Maximum weight for 3 or 4 person coracle is 40 stone (254kg). Maximum weight for 2 person coracle is 35 stone (191kg). Children under the age of 4 years are not allowed in canoes, kayaks, mini-rafts and coracles. Children under the age of 10 years are not allowed on the Mega SUP. The minimum hire age is 18 years old and an adult must accompany anyone under the age of 18. Children under 10 years of age must be accompanied by an adult on a one to one basis for water activities. Participants must be able to swim a minimum of 25 metres. Anyone not able to swim this distance must be accompanied by an adult who can.
Maximum number of passengers on the 17ft Stand up paddle boards (Mega SUPs) is 8 adults.
Maximum number of passengers on the 10ft mini-rafts is 5 adults.
Minimum number of passengers on the coracles is 2 adults. Maximum number of passengers in a 4 person coracle is 3 adults or 2 adults and 2 young children (subject to weight limit).
No fishing is allowed unless you have the appropriate permit to fish on the stretch of the river your journey takes you on and a National rod license.
You must wear your buoyancy aids at all times whilst you are canoeing, kayaking, mini-rafting, coracling and on our Mega SUPs. You must wear your helmet at all times on the Mega SUPs. You cannot smoke whilst wearing your buoyancy aid or sitting/standing on our canoes/kayaks/SUPs/mini-rafts/coracles.
Most importantly, please note that you should not consume alcohol prior to your trip. You will not be permitted to hire or participate in the event if you are found under the influence of alcohol or any other substances and we will not provide a refund in the event of cancellation. Furthermore, you cannot take alcohol on the river and we have the right to confiscate it until you return. If you refuse to relinquish alcohol we will cancel the trip with no refund given.
Any dry bags we supply are not guaranteed to be waterproof. Therefore you should not rely on the dry bags we supply to keep your property dry and you accept you are taking your personal property onto the river at your own risk.
For customers who require transport via our free shuttle, we will email you a few days prior to your trip regarding the time to meet. Please do not arrive any later than the time stipulated. We have other customers who will be travelling in our free shuttle and cannot wait for late arrivals. If you do not arrive on time we will leave without you with no refund given.
If you fail to stop at the designated exit point for your river trip and a staff member is required to collect the boats at the next available exit a surcharge of £50 will be taken from your debit/credit card. If you fail to stop at each next available exit point on the river you will incur a further £50 charge each time. In the unlikely event that you are unable to return to the end of the trip and a member of staff is required to retrieve you and your boat(s) (dependent on where you are located on the river) there will be a £100 retrieval charge.
Participants must be considerate to other river users.
Participants are responsible for ensuring they have the correct clothing and are fit enough to complete any trip comfortably. As per the countryside code please protect the countryside and wildlife by not leaving rubbish on the river-banks or by dropping it in the river. Bring it back with you and we will dispose of it for you.
Dogs are welcome on some river trips although buoyancy aids will not be provided. However under no circumstances are they to be leashed in the canoe/kayak/SUP/mini-raft. Dogs are not allowed in the coracles or on the mega SUP.
Do bring: A drink, chocolate bar, snack or picnic. Suitable sun tan lotion is also recommended. Especially important is a waterproof mobile phone.
Do not bring: Expensive jewellery. Watches, cameras, video cameras etc if not waterproof. We cannot be held responsible for any loss or damage to any of your effects.
Clients booking by telephone will be deemed to have read and accepted these terms and conditions which can be seen on our website or online booking page.
PLEASE NOTE: As a security deposit for any of our ‘for hire’ services, we require a photo ID, ie driving licence or passport for each booking which a staff member will safely keep for the duration of the hire period. If you do not bring the necessary documents required on the day we reserve the right to cancel your booking with no refund given.
We also email you a TripAdvisor feedback form to fill in which take 2 minutes of your time. We will also periodically email you with details of our up to date discounts.
We reserve the right to make amendments to these terms and conditions without notice.
By ticking and accepting our policy terms and conditions shown above (or signing a hard copy receipt) reading ‘I have read and agreed to the terms of service’ you agree to adhere to these conditions at all times.
Telephone: (01952) 427150 Mobile: 07497 086936
BOOK AND PAY ONLINE: (on our reservation page) – www.ShropshireRaftTours.co.uk/reservation-form
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